ModelUpdater Privacy Policy
At ModelUpdater, we are committed to protecting your personal information and intellectual property. This privacy policy outlines the types of personal data we collect, how we use it, and your rights regarding that data. We adhere to the EU General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy applies to our website, application, and Microsoft add-ins, including the ModelUpdater Excel plug-in.
Information We Collect
Personally Identifiable Information (PII): We collect data that can be used to identify, contact, or locate an individual. This includes, but is not limited to, your name, email address, and other details provided through our website or add-ins.
Proprietary Financial Data: ModelUpdater may interact with sensitive financial projections and data within your financial models. However, this data remains exclusively within your control and does not get transmitted or stored on our servers. Proprietary financial data includes sensitive and confidential information related to asset management and financial projections.
What Personal Data Do We Collect?
We collect personal information that you voluntarily provide to us, such as your name and email address when you sign up for services, request support, or fill out a form. We also collect non-personally identifiable data about your interactions with our website and applications through cookies, analytics tools, and similar technologies.
When Do We Collect Personal Data?
We collect your personal data when you voluntarily provide it, such as through forms on our website, during the registration process, or while using our add-ins. Additionally, we collect usage data when you interact with our services online (e.g., through cookies).
How Do We Use Your Personal Data?
We use your personal data to:
Deliver the services, updates, or information you request.
Enhance and improve our website, application, and services based on feedback and analytics.
Meet any legal or regulatory obligations, including compliance with data protection and security laws.
We do not use your data for any purposes unrelated to the services we provide.
How Long Do We Retain Personal Data?
We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including providing our services, meeting legal obligations, resolving disputes, and enforcing agreements.
Once your account is closed, we may still retain your data as required by applicable laws, such as for fraud prevention, accounting, and compliance with regulatory standards.
What Financial Data Do We Collect?
ModelUpdater is designed to keep your proprietary financial data within your control. Financial data and projections are processed entirely within your Excel files. No financial projections or proprietary data are transmitted to or stored on our servers.
Our add-in may access publicly available historical data from your financial models to improve the accuracy of results, but this data is not considered sensitive or proprietary as it has already been disclosed.
Payment Processing
All financial transactions are processed through secure, third-party payment gateways. We do not store your credit card, bank account information, or other financial details on our servers.
Do We Share Your Data with Third Parties?
We do not sell, trade, or transfer your personal information to third parties. Any data we handle is used solely for providing the services you’ve requested. In rare cases, we may share your data with trusted third parties to fulfill regulatory or legal requirements, but only when necessary and in accordance with applicable laws.
Your Rights Under the GDPR and Australian Privacy Principles
As per the GDPR and APPs, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccuracies in your personal data.
Erasure: Request the deletion of your data where it is no longer necessary for the purposes it was collected.
Objection: Object to the processing of your data.
Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, contact us at contact@modelupdater.com.
Australian Privacy Law Compliance
As ModelUpdater is registered in Australia, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Do Not Track (DNT) Signals
We respect Do Not Track (DNT) signals. When a DNT browser mechanism is in place, we will not track your activity, plant cookies, or use advertising. We ensure that your browsing activity remains private in line with DNT standards.
Fair Information Practices
We are committed to following Fair Information Practice Principles, which require us to take responsive action in the event of a data breach. Should a data breach occur, we will notify you via email within seven business days.
Additionally, we adhere to the Individual Redress Principle, ensuring that individuals have the right to pursue legal action against data processors who do not comply with data protection laws.
CAN-SPAM Compliance
We collect your email address for the following purposes:
Sending requested information, updates, and product-related content.
Responding to inquiries and providing customer support.
To comply with CAN-SPAM regulations, we agree to:
Not use false or misleading subjects or email addresses.
Clearly identify our messages as advertisements, where applicable.
Include the physical address of our business in communications.
Honor opt-out and unsubscribe requests promptly.
Include a clear option to unsubscribe at the bottom of each email.
If you wish to stop receiving emails from us, you can unsubscribe at any time by contacting us
Contact Us
If you have any questions about this privacy policy or your data rights, please reach out to us at contact@modelupdater.com.
